Effective Date: July 21, 2025
Last Updated: July 21, 2025

Overview

ProVinylFencing™ is committed to providing clear, fair, and transparent payment terms for all our custom vinyl fence panels and professional services. This Payment Policy outlines our accepted payment methods, timing requirements, and procedures to ensure a smooth transaction process for all customers.

Important: All orders require full payment before fabrication begins. We do not currently offer online payment processing through our website.

Payment Requirements

Payment Before Production

Mandatory Payment Schedule:

• Payment Required: 100% of order total must be received and confirmed before production begins
• No Production Without Payment: Orders will not enter the fabrication queue until payment is verified
• No Exceptions: This policy applies to all orders regardless of size or customer history

Why Payment First:

• All vinyl fence panels are custom manufactured to your exact specifications
• Materials are ordered and allocated based on confirmed orders
• Custom fabrication cannot be resold if orders are cancelled after production

Accepted Payment Methods

Check Payments

Mailing Instructions:

• Payable To: ProVinylFencing™
• Mail To: 2070 Floyd St., Burbank, CA 91504
• Include: Order number and contact information with payment

Check Requirements:

• Checks must be drawn on U.S. banks
• Include full order number on memo line
• Payment must clear before production begins
• Allow 3-5 business days for check processing

In-Person Payments

Payment Locations:

• At Pickup: Pay when collecting your order at our Burbank facility
• Upon Delivery: Pay when we deliver to your location (within our service area)

Accepted In-Person Methods:

• Debit cards (Visa, Mastercard, Discover, American Express) – 2.5-3.5% processing fee applies
• Credit cards (Visa, Mastercard, Discover, American Express) – 2.5-3.5% processing fee applies
• Cash payments (for orders under $10,000 due to IRS regulations)
• Cashier’s checks or money orders
• Wire transfers (contact for instructions)
• Zelle payments (contact for details)

Credit/Debit Card Processing Fees:

• All credit and debit card transactions include a 2.5-3.5% processing fee
• Fee percentage determined by payment processor and card type
• Processing fees are added to the total order amount
• Alternative payment methods (cash, check, wire) do not incur additional fees

In-Person Payment Benefits:

• Immediate payment verification
• Faster order processing
• Personal service and consultation

Pricing and Quotes

Custom Pricing Structure

Individual Order Pricing:

• Each order receives custom pricing based on specifications, quantities, and delivery requirements
• Pricing includes panels, components, and delivery/pickup options
• Installation services quoted separately when requested

Quote Validity:

• Written quotes valid for 30 days from issue date
• Prices subject to change due to material cost fluctuations
• Final pricing confirmed before payment processing
• Credit/debit card processing fees (2.5-3.5%) not included in initial quotes

Quote Request Process:

• Contact us at 844-744-0707 or sales@provinylfencing.com
• Provide project specifications, measurements, and delivery location
• Receive detailed written quote within 1-2 business days

Additional Fees and Charges

Credit/Debit Card Processing Fees:

• Fee Range: 2.5-3.5% of total order amount
• When Applied: All credit and debit card transactions (in-person only)
• Reason: Payment processor fees passed to customer
• Calculation: Fee calculated on final order total including delivery charges
• Disclosure: Fees clearly disclosed before payment processing

Fee-Free Payment Options:

• Cash payments (orders under $10,000)
• Check payments (mailed to our facility)
• Wire transfers
• Zelle payments
• Cashier’s checks and money orders

Order Processing Timeline

Processing Schedule by Order Size

Order SizeProcessing TimePayment to Production1-10 panels1-3 business daysSame day if payment received by 2 PM11-50 panels5-7 business days1 business day51-100 panels10-14 business days1-2 business days100+ panelsCustom timeline2-3 business days

Timeline Notes:

• Processing begins only after payment confirmation
• Lead times may extend during peak seasons (spring/summer)
• Weather conditions may affect timeline
• Custom colors or special orders may require additional time

Service Area and Delivery

Payment Terms by Service Type

Local Pickup (Free):

• Payment required before pickup appointment
• Available at our Burbank facility during business hours
• Same-day payment and pickup available for small orders

Local Delivery:

• Payment required before delivery scheduling
• Available throughout LA County and nearby counties
• Delivery charges included in final quote

Extended California Delivery:

• Available for orders of 500+ panels
• Special payment arrangements may be negotiated
• Contact for custom pricing and terms

Late Payment and Collection Policy

Payment Due Dates

Check Payments:

• Payment due immediately upon order confirmation
• Orders held until payment received and verified
• No late fees charged as production hasn’t begun

In-Person Payments:

• Payment due at time of pickup or delivery
• Orders may be cancelled if payment not received as scheduled
• Storage fees may apply for delayed pickup

Failed Payment Resolution

Returned Checks:

• $35 returned check fee applies
• Order placed on hold until payment resolved
• Must provide alternative payment method

Payment Disputes:

• Contact customer service immediately at 844-744-0707
• Disputes must be reported within 3 business days
• Resolution process typically completed within 5-7 business days

Refund and Cancellation Policy

Cancellation Before Production

Within 72 Hours:

• Full refund minus payment processing fees (credit/debit card fees are non-refundable)
• No cancellation penalty

After 72 Hours:

• 20% cancellation fee applies
• Payment processing fees are non-refundable
• Refund processed within 10 business days

After Production Begins:

• No cancellations or refunds available
• Custom panels cannot be returned or resold

Refund Processing

Refund Timeline:

• Check payments: 7-10 business days after cancellation approval
• Card payments: 3-5 business days to original payment method (processing fees deducted)
• Cash payments: Immediate refund at our facility

Customer Protection and Security

Payment Security

Information Protection:

• All payment information handled according to industry standards
• Credit card information not stored after transaction
• Secure payment processing for all card transactions

Fraud Prevention:

• Large orders may require identity verification
• Unusual payment patterns may trigger additional verification
• Contact us immediately if you suspect fraudulent activity

California Legal Compliance

State Law Adherence

This Payment Policy complies with:

• California Civil Code regarding payment terms
• California Department of Tax and Fee Administration regulations
• Federal banking and payment processing requirements
• Better Business Bureau standards

Consumer Rights

California consumers have specific rights regarding:

• Payment method discrimination protection
• Clear pricing disclosure requirements
• Right to dispute charges through proper channels

Contact Information and Support

Customer Service

Payment Questions:

• Phone: 844-744-0707
• Email: sales@provinylfencing.com
• Address: 2070 Floyd St., Burbank, CA 91504

Business Hours:

• Monday-Friday: 8:00 AM – 4:00 PM (Pacific Time)
• Saturday: 10:00 AM – 2:00 PM (Pacific Time)
• Sunday: Closed

Emergency Payment Issues:

• Contact us immediately for payment processing problems
• We’re committed to resolving payment issues promptly
• Customer satisfaction is our top priority

Payment Assistance

Need Help?

• Payment plan options may be available for large orders (contact for details)
• We can provide payment confirmations and receipts upon request
• Assistance available for wire transfers and electronic payments

Policy Updates

Changes to Payment Terms

ProVinylFencing™ reserves the right to update this Payment Policy at any time. Material changes will be:

• Posted on our website with 30 days advance notice
• Communicated to customers with pending orders
• Effective immediately for new orders after posting date

Notification of Changes

Customers will be notified of policy changes through:

• Website updates at https://provinylfencing.com
• Email notifications to customers with active orders
• Direct communication for orders in progress

Agreement and Acceptance

By placing an order with ProVinylFencing™, customers acknowledge they have read, understood, and agree to comply with this Payment Policy. This policy forms part of our overall Terms and Conditions and service agreement.

Questions about our Payment Policy? Contact our customer service team at 844-744-0707 or sales@provinylfencing.com. We’re here to make the payment process as smooth and transparent as possible.

ProVinylFencing™ – Quality Vinyl Fencing with Professional Service