Payment Policy
Overview
Every panel we make is cut for one specific property, which is why payment comes before fabrication rather than after it. This policy explains how to pay, when payment is due, and what happens if something goes wrong along the way.
All orders are paid in full before fabrication begins. We do not take payments online.
Payment Before Production
- Payment required: 100% of the order total, received and confirmed, before production starts
- No production without payment: orders do not enter the fabrication queue until payment is verified
- No exceptions: this applies to every order, whatever its size and however long we have worked together
The reason is simple enough. Panels are fabricated to your exact measurements, material gets ordered and allocated against confirmed orders, and a cancelled custom order cannot be sold to anyone else. Nobody wants a yard full of somebody’s six-foot privacy panels in a discontinued colour.
How to Pay
By check
Make it payable to Pro Vinyl & Aluminum Fencing and mail it to 2070 Floyd Street, Burbank, CA 91504. Put your order number on the memo line and include your contact details with the payment.
- Checks must be drawn on a U.S. bank
- The check has to clear before production begins
- Allow 3 to 5 business days for processing
In person
Pay when you collect your order at our Burbank facility, or when we deliver it to you inside our service area. We accept:
- Debit cards (Visa, Mastercard, Discover, American Express)
- Credit cards (Visa, Mastercard, Discover, American Express). A processing fee may apply
- Cash, for orders under $10,000 — above that, IRS reporting rules make it impractical
- Cashier’s checks and money orders
- Wire transfers, contact us for instructions
- Zelle, contact us for details
Card processing fees
- A processing fee may apply to credit card payments. The amount is disclosed to you before the payment is taken.
- No processing fee is charged on debit card payments.
- Cash, check, wire transfer and Zelle payments carry no processing fee.
Quotes and Pricing
How pricing works
We do not publish prices, because no two fence orders are the same. Every quote is built from your specifications, quantities and delivery requirements, and it covers panels, components and the delivery or pickup arrangement. Installation, if you want it, is quoted separately.
Quote validity
- Written quotes are valid for 30 days from the day they are issued
- Prices can move with material costs
- Final pricing is confirmed before any payment is taken
- Any card processing fee is not included in the quoted amount
Getting a quote
Call (844) 744-0707 or email quotes@provinylfencing.com with your project specifications, measurements and delivery location. A detailed written quote follows within 1 to 2 business days.
From Payment to Production
| Order Size | Processing Time | Payment to Production |
| 1-10 panels | 1-3 business days | Same day if payment received by 2 PM |
| 11-50 panels | 5-7 business days | 1 business day |
| 51-100 panels | 10-14 business days | 1-2 business days |
| 100+ panels | Custom timeline | 2-3 business days |
Processing starts once payment is confirmed. Spring and summer run longer than the table suggests, custom colours add time, and weather has a vote as well.
Payment by Service Type
Pickup, which is free:
- Payment is due before the pickup appointment
- Collect at our Burbank facility during business hours
- Small orders can be paid for and collected the same day
Local delivery:
- Payment is due before we schedule the delivery
- Available throughout LA County and the neighbouring counties
- Delivery charges are included in the final quote
Extended California delivery:
- San Francisco Bay Area and the rest of California, arranged case by case
- Special payment arrangements may be negotiated
- Contact us for terms before placing your order
When Payment Goes Wrong
Due dates
Checks. Payment is due as soon as the order is confirmed. We hold the order until it arrives and clears. No late fees apply, because nothing has been built yet.
In-person payments. Due at pickup or delivery. An order may be cancelled if payment does not arrive as scheduled, and storage fees can apply if a finished order sits with us waiting to be collected.
Returned checks
- A $35 returned check fee applies
- The order goes on hold until payment is resolved
- You will need to provide another payment method
Disputes
Call (844) 744-0707 as soon as something looks wrong. Disputes need to reach us within 3 business days, and resolution normally takes 5 to 7 business days from there.
Refunds and Cancellations
Before production
Within 72 hours:
- Full refund. Any card processing fee already paid is non-refundable
- No cancellation penalty
After 72 hours:
- 20% cancellation fee applies
- Any card processing fee already paid is non-refundable
- The refund is processed within 10 business days
Once production starts
No cancellations and no refunds. Custom panels cannot be returned or resold, which is the whole reason payment comes first.
How long refunds take
- Check payments: 7 to 10 business days after the cancellation is approved
- Card payments: 3 to 5 business days back to the original method, any processing fee deducted
- Cash payments: immediately, at our facility
Security
Card details are handled to industry standards and are not stored after the transaction. Large orders may need identity verification, and unusual payment patterns can trigger an extra check. If you ever suspect fraudulent activity on an order, call us straight away.
California Legal Compliance
This Payment Policy is intended to comply with:
- California Civil Code provisions on payment terms
- California Department of Tax and Fee Administration regulations
- Federal banking and payment processing requirements
California consumers have specific rights around payment method discrimination, clear price disclosure, and disputing charges through the proper channels.
Contact
Phone: (844) 744-0707
Email: quotes@provinylfencing.com
Address: 2070 Floyd Street, Burbank, CA 91504
Business Hours:
Monday – Friday: 8:00 am – 8:00 pm
Saturday: 9:00 am – 4:00 pm
Sunday: Closed
If a payment will not go through, call rather than email. It is almost always something we can fix in a few minutes on the phone.
Payment help
- Payment plans may be available on large orders. Ask us.
- We can issue payment confirmations and receipts on request
- We will walk you through a wire transfer or an electronic payment if you would rather not do it alone
Policy Updates
We may update this Payment Policy at any time. Material changes are posted here with 30 days notice, communicated to customers with orders in progress, and take effect for new orders from the posting date. Customers with active orders are notified by email and directly for work already under way.
Agreement
Placing an order means you have read this Payment Policy and agree to it. It forms part of our Terms and Conditions.
Questions about payment? Call (844) 744-0707 or email quotes@provinylfencing.com.