Shipping & Pickup Policy
Overview
You can collect your panels from our Burbank yard or we can bring them to you. This policy covers both: where we deliver, how long fabrication takes, what happens on delivery day, and who is responsible for what once the truck arrives.
Payment comes before fabrication. We do not take payments online, so everything is settled at our facility or by another approved method before your panels enter production.
Where We Deliver
Primary service area:
- Los Angeles County
- Orange County
- Ventura County
- Riverside County
- San Bernardino County
Extended service area:
- San Francisco Bay Area and the rest of California, arranged case by case
- Contact us before placing your order so we can confirm delivery
Limits worth knowing:
- We do not ship outside California
- Remote or hard-to-reach addresses may cost more to deliver to
- Commercial addresses often cost less
How Long Fabrication Takes
Lead time depends on how much you have ordered and how complicated it is:
| Order Size | Processing Time |
|---|---|
| 1-10 panels | 1-3 business days |
| 11-50 panels | 5-7 business days |
| 51-100 panels | 10-14 business days |
| 100+ panels | Custom timeline, negotiated with customer |
The clock starts when payment clears, not when the order is placed. Spring and summer run longer than the table suggests, custom designs add time, and weather occasionally has opinions of its own. If a date matters to you, tell us before you order rather than after.
Delivery
What we drive
We deliver with our own trucks, and with rented vehicles when an order calls for them, so your panels are handled properly in transit.
What delivery costs
Each delivery is priced individually, based on the size of the order, the panel styles and dimensions, and how far we are going. We charge market rates and add no markup of our own. Ask for a delivery quote at (844) 744-0707 or quotes@provinylfencing.com and you will have it before you confirm the order. No surprises at the door.
Scheduling
- Online orders: you will get an approval email with delivery instructions
- Phone and in-person orders: our team contacts you directly with the details
- Every order: someone from customer service will reach out to arrange the specifics
Delivery day
Deliveries run during business hours unless we have agreed otherwise. Our driver will usually lend a hand with unloading, but a pallet of fence panels is heavy and awkward, so arrange help in advance rather than hoping. The truck also needs clear access to where the panels are going.
What we do:
- Deliver your panels in good condition to the agreed location
- Give you advance notice of the delivery
- Help with unloading where we can
What we need from you:
- Be there at the scheduled time
- Give the delivery vehicle clear access
- Have enough help on hand to unload
- Inspect the delivery when it arrives, not later
- Note any damage on the delivery receipt before the driver leaves
Pickup
Where and when
Pro Vinyl & Aluminum Fencing
2070 Floyd Street, Burbank, CA 91504
Monday – Friday: 8:00 am – 8:00 pm
Saturday: 9:00 am – 4:00 pm
Sunday: Closed
How it works
Step 1: Order confirmation. Payment is completed before fabrication begins, and we notify you when the order is ready to collect.
Step 2: Scheduling. Online orders get an email with pickup instructions; phone and in-person orders get a direct call. Either way, customer service confirms the details with you.
Step 3: Collection. Bring valid photo ID and your order confirmation, inspect the panels before you leave, and sign the pickup receipt confirming their condition.
Bring a vehicle that can actually carry the order. Fence panels are longer than most people picture, and it is a wasted trip if they do not fit.
Damage and Claims
Inspect immediately
- Delivery: inspect every panel as it comes off the truck
- Pickup: inspect every panel before you leave our facility
- Reporting window: report any damage within 48 hours of delivery or pickup
Reporting it
Step 1: Document it. Photograph the damaged panels from several angles, note the damage on the delivery receipt or pickup paperwork, and keep the packaging materials.
Step 2: Tell us. Call (844) 744-0707 straight away and email quotes@provinylfencing.com with the photos, a description, your order number and the delivery or pickup date.
Step 3: Freight claims. For damage in transit we will help you through the carrier’s claims process, though the claim itself is the customer’s to make. Keep the damaged panels available in case the carrier wants to inspect them, and follow the carrier’s own deadlines.
Avoiding damage in the first place
- Have enough help for unloading
- Handle panels carefully in transport and storage
- Store them somewhere dry and secure until installation
- Lift properly, for the sake of both the panels and your back
Payment
Before fabrication
- No production without payment: orders do not enter production until payment is received
- How to pay: in person at our Burbank facility, or by another approved method — contact us for details. Online payment is not available.
Changing an order
Changes affect both lead time and cost, so tell us the moment you know. Once production has started, a change may carry additional charges.
California Compliance
This policy complies with California Department of Tax and Fee Administration regulations on shipping and handling charges. Shipping is stated separately and charged at actual cost, with no markup from Pro Vinyl & Aluminum Fencing.
Force Majeure
Some delays are outside anyone’s control. We are not responsible for those caused by severe weather, natural disasters, government action, labor disputes, material shortages or carrier delays. When one of them hits, we will tell you as soon as we know and work the schedule back as tightly as we can.
Contact
Customer service hours:
Monday – Friday: 8:00 am – 8:00 pm
Saturday: 9:00 am – 4:00 pm
Sunday: Closed
Phone: (844) 744-0707
Email: quotes@provinylfencing.com
Address: 2070 Floyd Street, Burbank, CA 91504
Policy Updates
We may update this policy at any time, and changes take effect when they are posted here. Continuing to use our services after a change means accepting it.
Questions about delivery or pickup? Call (844) 744-0707 or email quotes@provinylfencing.com before your order is built, while there is still time to change something.