Overview

ProVinylFencing™ offers both local pickup and delivery services for our custom vinyl fence panels. This policy outlines our shipping procedures, delivery areas, pickup options, and your responsibilities to ensure a smooth transaction.

All orders require payment before fabrication begins. We do not currently accept online payments – all payments must be completed at our facility or by approved methods before production starts.

Service Areas

Delivery Service Available

Primary Service Area:

• Los Angeles County
• Orange County
• Ventura County
• Riverside County
• San Bernardino County

Extended Service Area:

• Other California locations for large orders (500+ panels)
• Special arrangements may be available – contact us for details

Service Limitations:

• We do not ship outside of California
• Remote or hard-to-access locations may require additional fees
• Commercial addresses may qualify for reduced delivery charges

Processing and Lead Times

Our processing times are based on order size and panel specifications:

Important Notes:

• Processing begins only after payment is received and confirmed
• Lead times may vary during peak seasons or high-demand periods
• Custom panel designs may require additional processing time
• Weather conditions or unforeseen circumstances may affect timelines

Shipping Methods and Costs

Transportation

We use our own delivery trucks and U-Haul vehicles to ensure proper handling of your vinyl fence panels.

Shipping Cost Calculation

• Custom Pricing: Each order is individually calculated based on:
  • Order size and panel quantities
  • Panel styles and dimensions
  • Delivery distance and location
  • Market-standard rates with no additional markup from ProVinylFencing™

Cost Estimates

• Contact us at 844-744-0707 or sales@provinylfencing.com for accurate shipping quotes
• Quotes provided before order confirmation
• No hidden fees or surprise charges

Delivery Process

Delivery Scheduling

• Online Orders: You will receive an approval email with delivery instructions
• Phone/In-Person Orders: Our team will contact you directly with delivery details
• All Orders: Our customer service team will reach out to coordinate specific delivery arrangements

Delivery Expectations

• Driver Assistance: Our drivers typically help with unloading, but primary responsibility lies with customer
• Delivery Time: Standard delivery during business hours unless special arrangements made
• Access Requirements: Clear access to delivery location required
• Customer Presence: Someone must be available to receive and inspect the delivery

Delivery Responsibilities

ProVinylFencing™ Responsibilities:

• Deliver panels in good condition to agreed location
• Provide advance notice of delivery
• Assist with basic unloading when possible

Customer Responsibilities:

• Be available at scheduled delivery time
• Provide clear access for delivery vehicle
• Have adequate help for unloading if needed
• Inspect delivery immediately upon arrival
• Note any damage on delivery receipt before driver departure

Local Pickup Service

Pickup Location

ProVinylFencing™
2070 Floyd St., Burbank, CA 91504

Pickup Hours

• Monday-Friday: 8:00 AM – 4:00 PM (Pacific Time)
• Saturday: 10:00 AM – 2:00 PM (Pacific Time)
• Sunday: Closed

Pickup Process

Step 1: Order Confirmation

• Complete payment before fabrication begins
• Receive pickup notification when order is ready

Step 2: Pickup Scheduling

• Online Orders: Receive email with pickup instructions
• Phone/In-Person Orders: Direct notification from our team
• All Orders: Customer service will contact you to confirm pickup details

Step 3: Pickup Completion

• Bring valid ID and order confirmation
• Inspect panels before leaving our facility
• Sign pickup receipt confirming condition

Pickup Requirements

• Payment: Must be completed before pickup
• Identification: Valid photo ID required
• Vehicle: Ensure adequate transportation for your order
• Inspection: Thoroughly check panels before departure

Damage and Claims

Immediate Inspection Required

• Delivery: Inspect all panels immediately upon delivery
• Pickup: Inspect all panels before leaving our facility
• Reporting Window: Report any damage within 24 hours of delivery/pickup

Damage Reporting Process

Step 1: Document Damage

• Take clear photos of damaged panels from multiple angles
• Note specific damage on delivery receipt or pickup documentation
• Do not discard damaged packaging materials

Step 2: Contact ProVinylFencing™

• Call 844-744-0707 immediately
• Email sales@provinylfencing.com with photos and description
• Provide order number and delivery/pickup date

Step 3: Freight Claims Process

• For delivery damage: We will assist you with carrier claims process
• Customer is ultimately responsible for freight damage claims
• Keep damaged panels available for carrier inspection if requested
• Follow carrier’s claims procedures and timelines

Damage Prevention

• Ensure adequate help is available for unloading
• Handle panels carefully during transport and storage
• Store panels in dry, secure location until installation
• Use proper lifting techniques to prevent injury and damage

California Compliance

This policy complies with California Department of Tax and Fee Administration regulations regarding shipping and handling charges. Separately stated shipping charges are calculated at actual cost with no markup from ProVinylFencing™.

Payment Requirements

Payment Before Fabrication

• No Production Without Payment: Orders will not enter production until payment is received
• Payment Methods:
  • In-person at our Burbank facility
  • Approved payment methods (contact for details)
  • Note: Online payment processing not currently available

Order Modifications

• Changes to orders may affect lead times and costs
• Contact us immediately if modifications are needed
• Additional charges may apply for order changes after production begins

Force Majeure

ProVinylFencing™ is not responsible for delays caused by circumstances beyond our control, including but not limited to:

• Severe weather conditions
• Natural disasters
• Government actions or regulations
• Labor strikes or disputes
• Material supply shortages
• Transportation carrier delays

In such cases, we will notify customers as soon as possible and work to minimize delays.

Contact Information

Customer Service Hours:

• Monday-Friday: 8:00 AM – 4:00 PM (Pacific Time)
• Saturday: 10:00 AM – 2:00 PM (Pacific Time)
• Sunday: Closed

Contact Details:

• Phone: 844-744-0707
• Email: sales@provinylfencing.com
• Address: 2070 Floyd St., Burbank, CA 91504

Policy Updates

ProVinylFencing™ reserves the right to update this policy at any time. Changes become effective immediately upon posting to our website. Continued use of our services after policy changes constitutes acceptance of the new terms.

Customer Service Commitment

Our goal is to provide exceptional service throughout the shipping and pickup process. If you have concerns about delivery, pickup, or any aspect of our service, please contact our customer service team. We are committed to resolving any issues promptly and professionally.

Questions about shipping or pickup? Contact our team at 844-744-0707 or sales@provinylfencing.com. We’re here to ensure your vinyl fence panels arrive safely and on time.